PBS Night Business Report

Working for Balance – Results-Only Work Environment

How would you like to work in a place where there are no schedules, no mandatory meetings, and you have the freedom to do whatever you want whenever you want as long as you get your work done? Well, that’s the policy at Best Buy (BBY), thanks to the pioneering work of Cali Ressler and Jody Thompson, former employees of the consumer electronics firm. They created a workplace culture called “results-only work environment,” or “ROWE,” and detailed the concept in their book titled “Why Work Sucks and How to Fix It.” When I met with them, I began by asking Cali why companies should adopt this revolutionary organization model.

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  • Dennicce Chia

    How does one implement ROWE’s flexibility of working hours when it comes to service industries and retail industry?

    In Singapore, where the nation prides itself to be the shopping and dining mecca in Asia and providing value-added services, what would you recommend to these industries in implementing ROWE?