Rethinking Benefits in a Results-Only World

We had mixed feelings about the following blog post from the Wall Street Journal, which talks about the effect the economic downturn on benefits corporations give to its employees.

On the one hand, we’re sad to see that companies are cutting 401(k) contributions and educational reimbursements. In a perfect world people could be paid enough in order to afford to better themselves professionally and to save enough for retirement on their own. Ideally, people would be paid (and paid well) just for the work they do.

On the other hand, we recognize that retirement savings, additional training (and even more personal perks such as help with adoption) can be incredible expensive to manage on your own. A company has the collective financial (and social) capital to make their employees’ lives better.

Perhaps the ultimate problem with our current benefits culture has more to do with those perks that are mislabeled as benefits. Check out this excerpt from the WSJ post:

As telecommuting technologies became cheaper and more accessible, many workplace advocates believed large numbers of companies would allow employees to work remotely. But over the past five years new telecommuters have been offset by employees returning to the traditional workplace, according to a June 2009 report by IT consulting firm International Data.

The report also found that some businesses have tempered support for alternative and flexible work arrangements, just as some employees are more hesitant to work away from the office. “When times are tough, telecommuters will take refuge in the corporate office, maybe feeling vulnerable or exposed in not being where the action is,” says IDC analyst Justin Jaffe.

Telecommuting is NOT a benefit. Work done from home (or a coffee shop or the beach) is still work. These employees are still delivering value. If the value doesn’t change (and from our experiences with ROWE it doesn’t) then it’s not a benefit to do the work remotely.

We’re also suspicious of the kind of “employee capture” benefits that rob people of their ability to manage their own lives. We’d love it if every corporate gym in the world were shut down. Instead, let’s give people the freedom, the schedule control and the trust to both do their jobs and to go to the gym when it works for them. As long as the work gets done then it shouldn’t matter.

Same goes for those empty “employee appreciation” measures. People want control over their time, not a big cookie to stand around in the break room. Judging by the post, that may be changing:

One more thing that might be gone for good — or at least a very long time: holiday parties. According to the Society for Human Resource Management survey, the percentage of respondents who said that their company held a holiday party fell to 81% last year from 87% in 2006, with 15% saying they plan to reduce or eliminate them in the next year.

Here’s our question for you:

What do you think are the most essential “extras” that a company can provide?

What benefit would you like to see go the way of the dinosaur?

  • Marcie

    Please, please, please let the office party die. I hate mandatory fun. Instead, let’s create an environment where I want to hang out with my coworkers and let me have the freedom to do so!

    As for “extras”. I don’t need extras. I need “basics.” I want a job that is engaging. I want to be able to know that my work means something. I want to be free to bring up ideas, and free to see those ideas through. I want more great leadership, and less poor management.

    I just put in a request for “telework” and I fear I will need to put in a 10 page rationale complete with sources. le sigh.

  • KellyK

    Health insurance is something people can’t realistically provide on their own, unless they own their own business or make a *very* good salary. That’s at the top of my “benefits to keep” list.

    Education benefits seem reasonable to me, especially if it’s training that the company is encouraging you to take.

    Holiday parties–well, I don’t mind them, but I don’t see them as a benefit either. And when they turn into an obligation, they make life rather unpleasant for introverts and people who are busy. They could go. And if the company is hurting financially, parties should definitely be on the chopping block long before insurance, vacation, or other benefits that actually….you know…benefit employees.

  • Mary

    I agree that the office party or mandatory fun should be let to die. If I want to hang out with my co-workers, great. Let us get together and plan something spontaneously. If not, no big deal, so long as we work well together.

    I also agree that telecommuting is not a benefit. It’s simply another way of getting work done, like the difference between an admin job and working a warehouse floor.

    The important benefits would definitely be healthcare – healthy employees perform better, educational benefits for employees and their families – an educated society is a functioning, thriving society, and maybe even retirement, to a point.

    If nothing else, educate employees on their savings options, help them be financially healthy, as well as physically healthy. My parents tried, but I knew very little about credit, money management, etc. when I went out into the world.

    Offering me hands on training and guidance will assure that I don’t have creditors calling the company to arrange court ordered payroll deductions because I defaulted on a debt. It would also give me the feeling that the company was as much about my bottom line as about their own.

  • http://photos.pkford.com Phillip Ford

    No one has mentioned the dreaded “Staff Retreat” and the ensuing team building exercises. In my experience, these events are neither a retreat – because the boss is right there and so is his boss so the judgment and stress/pressure to perform is present, nor is there any team building.

    Usually, some number of ambitious up and comer does their best to make everyone look bad and kiss up. In fighting and resentment begins during some stupid relay race that lingers into the regular work environment.

    These are expensive and almost never generate the results they are advertised to deliver.

    Thankfully, I’ve not been to any of these lately – and I don’t miss them.