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The Work

The team, along with the manager, agree to results and measures. The manager is a coach, mentor, and guide. The team drives the work to completion and is highly involved in determining what success looks like. Individuals closest to the work, who actually perform the daily activities and get the work done, know best how to accomplish their tasks in a way that makes sense. If someone is unsure about the work, they reach out for clarity because they feel safe to do so and understand it is necessary for success.

This is what is meant by “manage the work, not the people.” The manager is focused on coaching to results and making sure deadlines are clear and met, the individuals are trusted to determine among themselves how, where, and when the work will get done. The common thread for which the teams are built and strengthened is the work.